We recommend to consume our Macarons within 3 days of purchase. They should be refrigerated in a temperature range of 4-8 degree celsius.
Macarons need to be refrigerated in a temperature range of 4-8 degree celsius
All Macarons (except Nutella Brownie, Biscoff, Oreo Cheesecake & Mango Cheesecake) are gluten-free.
Yes, the menu consists of cakes that can be made with egg or eggless.
Yes, please let us know which flavours you’d like instead of the current ones in the notes section, or email us on orders@le15.com with the order number.
The cake mix kit includes the cake mix, glaze, mould and a recipe card. You just need to add oil/ butter and water and bake the cake.
We suggest you bake the cake in an oven. Alternatively, you can bake the cake in the convection mode of an oven. We have also had customers make the cake in a pressure cooker and it turns out absolutely delicious.
The cake glaze can be melted in a pan on the stove top too, in case you don’t use a microwave.
The Belgian Hot Chocolate Mix consists of the premix and chocolate chips in the packet. You just need to add the required quantity of milk to make your perfect hot chocolate.
Yes, you can make Hot Chocolate with Almond/ Oat Milk or Milk Powder. Please add quantities based on your preferred consistency.
Yes, the Belgian Hot Chocolate Mix is gluten and nut free.
Dipkies are best enjoyed when dipped in your favourite beverage. We’ve tried it with tea, coffee, warm/ cold milk, hot chocolate. You can dip it in any liquid of your choice and let us know your favourite combination.
Each product has a separate storage instruction: Macarons: Macarons need to be refrigerated in a temperature range of 4-8 degree celsius Cakes: Cake need to be refrigerated once you receive them Cake Mixes, Dipkies : Can be stored at room temperature. Hot Chocolate Mix: Can be stored at room temperature. Once opened, we suggest it be stored in an airtight container in the refrigerator.
Our Fresh Products (Macarons, Cakes, Mini Cakes) are available to order within Mumbai only. Everything else, from Hot Chocolate to Cake Mixes, can be shipped Pan-India.
All our deliveries within Mumbai are for fresh patisserie products - cakes, macarons, which are delivered by refrigerated vehicles to ensure they reach your doorstep perfectly. All packaged products do not need refrigeration and can be couriered using service providers.
We suggest all cake pre orders are placed 24-48 hours prior to delivery.
We do all our deliveries between 12:00 - 7:00 pm. If you’d like to have your order delivered in a particular time slot, please send us an email on orders@le15.com and we will try to adhere to the same.
Once your order is dispatched from our Central Kitchen, you will receive an email on the registered email id with the tracking number and the carrier.
While we try to be very careful while packing all orders, in case you received the wrong products, please send us an email on onlineorders@le15.com and someone from the team will help solve the problem.
An order once placed cannot be cancelled. If for any reason, you'd like to request a credit note for your order, it can be done if the order has not been dispatched from our kitchen. We dispatch all orders within 24 hours of receiving them.
We ensure all the products leaving the kitchen are packed carefully and with utmost care. In case, the products get damaged, please send us an email with pictures of the products on onlineorders@le15.com. Our team will then investigate and get back to you within 36-72 hours and either dispatch a new package or issue a credit note, based on the situation. Complaints made after 24 hours of date delivery, will not be accepted.
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